Returns & Refunds
Customer Care
Returns & Refunds
Sometimes an order needs a second look. If you have a question about a return or refund, our team is here to review the details with care and help you understand the appropriate next step.
A simple place to start
Return and refund requests can vary from order to order. Sharing a few useful details at the beginning helps our team understand what happened and respond with the most relevant next steps.
Find your order details
Keep your order number and the email address used for your purchase nearby so we can identify the correct order.
Tell us what happened
Send a short description of the issue. Photos can also be helpful when something arrived damaged, incomplete, or different from what you expected.
We review the request
Our team will review the order and item details, then share the appropriate return or refund guidance for your request.
Play should feel easy
ThinkCove is built around thoughtful play, curious minds, creative discovery and family time. Our customer care experience follows the same idea: warm, straightforward and easy to understand.
More time playing, less time wondering.
When an order question comes up, clear support helps you get back to the moments that matter.
Every detail deserves attention.
A little information about your order helps us understand your request and respond more clearly.
Support made for real family life.
Questions happen. We keep the next step simple so your attention can stay where it belongs.
Careful review, clear next steps.
We look at the details of your request before guiding you through what comes next.
Your order information
Include your order number and the email address associated with the purchase so we can locate the order accurately.
A short explanation
Tell us what is prompting your request. A concise description is usually enough to help us begin reviewing the situation.
Helpful photos when relevant
If the issue is visible, clear photos of the product, packaging or affected area can give our team useful context during review.
Wait for the next step
Once the request has been reviewed, we will share the relevant guidance so you know what to do next.
Returns & refunds, explained
These answers cover the first steps. If your question is specific to an order, contact our team so we can review the details directly.
How do I ask about a return or refund?
Contact ThinkCove with your order number, the email address used for the purchase and a short explanation of the issue. We will review the information and share the next step.
What information should I include?
Your order number and a short description are a good starting point. If something is damaged or visibly different from expected, including clear photos can also be helpful.
Should I send an item back before contacting ThinkCove?
Please contact us first so your request can be reviewed and the appropriate next steps can be confirmed for your order.
How will I know what happens next?
After reviewing the order and the information you provide, our team will explain the relevant return or refund guidance for your request.
Where can I contact ThinkCove?
You can use our Contact page or email info@thinkcove.lol. For order-related questions, including your order number helps us identify the correct purchase more quickly.
ThinkCove Customer Care
Need help with an order?
Send us your order details and a short description of what happened. We will review your request and help you understand the next step.